Let us step in and make sure that your helpdesk is a place of happiness for users and not the contrary, where users would be happy to drop in because of the efficiency in which the helpdesk works. Let us help you by supporting the users with minimum fuss and drive up their productivity as well as efficiency and let us claim you that right of satisfactory luster in your client’s eyes!
By leveraging the Rimdesk Helpdesk support, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for systems, email, networks, servers and Office application support.
Rimdesk provides 24 / 7 End user service desk support service where You can outsource your entire Service Desk to us and we will take care your users with their support issues.
Our Support engineers are experts in leading ticket management softwares such as Zendesk, Freshdesk, Connectwise, Autotask, MSP service desk, etc.. This saves a lot time spending for initial Knowledge transfer.
Multi channel customer support gives the organizations to furnish service to the users far more efficiently. At Rimdesk we offer Email, Chat and voice channels for our Helpdesk services.
A helpdesk may look rather simple from the customer’s point of view, but in the Support end, the issues might require a different skillset and experience. This is where multilevel support is significant. We provide Tier-I, Tier-II and Tier-III supports and help to establish the process of handling helpdesk tickets go more smoothly and quickly.
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Business hour support is suitable where End user support is more crucial than any other support matters in the infrastructure.
If you are a business works during weekends as well, you might require extended IT support.We can provide dedicated support throughout the week.