As a prominent Managed Service Provider, your business is solely subject on providing the highest service levels to your clients. Whether it be offering services such as server management, desktop support, network monitoring, security, patch management, data backup and health checks, it’s all about unloading the routine computer and network management to allow your clients to concentrate on running their business with fewer interruptions from IT issues.

Amongst the day-to-day IT support and management, are you finding enough time to effectively build customer relationships and ultimately sell more? Are you trying to manage everything in-house but do not have the resources to do so?

It’s time to consider a White-Label NOC Service Provider who can do your routine tasks. The two key benefits of leveraging a white-label NOC service provider are simple – save time and save money!

We work 24/ 7 / 365 days and we can assure support engineers at any time. Whether its EST, CST or AEST time zone, we can provide dedicated support engineers to your MSP business.

We merely provide “Dedicated Support” engineers as we want to ensure the quality of work and knowledge transfer given are 100 % applied towards the work, and above all to avoid any support and communication mix-up.  You can always ask to replace the engineer in case of any event with current engineer’s performance and attitude.

Essentially, you have a remote employee working as an extension to your existing staff and reporting through the existing channels in your business. It’s simply our resource as your brand.

For each MSP project, we will assign one account manager, and will be acting as a point of contact between MSP client and Rimdesk. The Account manager will keep monitoring engineers’ performance, quality and promptness. Clients raise any operational issues with the account manager, and will take necessary actions.

Choose your right plan and signup to start

Basic

$800 / eng / monthly

Dedicated support person
L1 support
Email support
Chat support
Daily summary report

GET STARTED

Standard

$900 / eng / monthly

Dedicated support person
L1 support
L2 support
Email support
Chat support
Daily summary report
Backup support person

GET STARTED

Premium

$1200 / eng / monthly

Dedicated support person
L1 support
L2 support
Call support
Email support
Chat support
Daily summary report
Backup support person

GET STARTED
Not sure about the best plan suitable for you? No problem our team can help you to choose the right plan. Click on “Ask your Custom plan” and we will contact you.

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