We help Managed service providers and IT service companies to enhance their NOC service abilities for monitoring customers servers and systems. With our 24 /7 NOC services, you can stay ahead of your competitors by providing extra value to your customers at a very affordable price.
Whether you are in America, UK, Australia or from any other region, our NOC support is available 24 /7 to monitor your Clients’ servers and network in a prompt and professional manner. It gives an extra care to your customers and thus you can enhance the growth of your MSP business with more satisfactory customers.
In the event of any major issue that needs your urgent attention, our team will give Direct Mobile call, Voicemail or SMS escalation to you to address the matter.
We have a solid L2 & L3 internal support team to resolve advance issues. In the case of any critical issues, which are beyond the NOC team expertise, rather than calling and escalate to you in the midnight, will work with our Internal L2-L3 team and try to fix. This gives you the peace of mind that someone experienced is looking into your critical problems.
Our NOC team is familiar with most popular MSP softwares such as Labtech, Connectwise, Autotask, N-able, MSP admin, GFI, Max Remote, Continuum, IT Glue, ScreenConnect etc.
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Suitable for small MSPs who just need few block hours per week/month.
Dedicated support person.
Daily summary report.
Backup support person.